นายจอน เอ็ดดี้ อับดุลลาห์ ประธานเจ้าหน้าที่บริหาร บริษัทโทเทิ่ล แอ็คเซ็ส คอมมูนิเคชั่น จำกัด (มหาชน) หรือ ดีแทค ได้กล่าวในงานแถลงข่าวซึ่งจั
นายจอน เอ็ดดี้ อับดุลลาห์ กล่าวว่า การที่ดีแทคตัดสินใจยอมชำระค่
“บริษัทฯ ยอมชำระค่าปรับ โดยไม่อุทธรณ์แต่ประการใด เพื่อแสดงความรับผิดชอบต่อลูกค้
“อย่างไรก็ดี บริษัทฯ ไม่มีข้อแก้ตัวใดๆ ทั้งสิ้น ด้วยเหตุนี้ บริษัทฯ จึงได้รีบดำเนินการอย่างเร่งด่
dtac willing to accept NBTC fine of 10 million baht for service interruption caused by human error
At a press conference organized by the National Broadcasting and Telecommunications Commission (NBTC), Mr. Jon Eddy Abdullah, CEO of Total Access Communication PLC (dtac), said that dtac is willing to accept a fine of 10 million baht levied by NBTC for dtac’s failure to comply with Section 33 of the Telecommunications Business Act. This is in addition to the compensation that, thus far, dtac has provided to over 3 million customers affected by the 65-minute service interruption on 28 August 2012.
According to Mr. Abdullah, dtac has decided to accept the fine without challenge, although the number of affected customers was around 1.6 million, out of its overall customer base of about 24 million, and although the service interruption caused by the malfunction of a pair of MPLS Signaling Server was brought about by a technician from a sub-contractor who performed activities on dtac equipment at the Rangsit Switching Center without proper authorization.
“We have agreed to accept the fine without any challenge in order to show responsibility to our customers and telecom regulators for letting them down. The most recent incident was particularly disappointing since it was the result of a human error by a technician hired by one of our sub-contractors, which has nothing to do with the solid and high quality network that we have,” said Mr. Abdullah.
“We do not make excuses. And, this is why we moved quickly to provide compensation to our customers immediately after the incident. Thus far, we have provided compensation to over 3 million customers, at a value of over 100 million baht. And, we estimated that this value could go as high as 300 million baht by the end of next week. We are doing this despite our estimate that only about 1.6 million, out of the total daily user of 4.8 million customers, were directly affected,” Mr. Abdullah explained.
“Although dtac experienced a number of service interruptions since last December, this is not to be viewed as a pattern. Only the incident last December was linked to the equipment in our network. The rest were either fiber cuts or an error caused by an external technician. We are confident about the high quality of our network and service and the high competence of our hard working people. We will put in place additional preventive measures and control on top of the very stringent processes and procedures that we already have, to ensure that they are strictly observed and followed. Most importantly, we will commit ourselves to working harder to win back the confidence of our customers,” Mr. Abdullah concluded.
The 10 million baht fine to be paid by dtac is historic in the sense that no service operator, both in the telecom industry or otherwise, have ever been levied such a large amount of fine for failing to provide efficient service to consumers.